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Terms of Service

Effective Date: June 2025
Better Water Heaters, Inc.
https://www.betterwaterheaters.com

1. Overview

Welcome to Better Water Heaters. By accessing or using our website and services, you agree to the following Terms of Service. If you do not agree, please do not use our website or services.

2. Services Provided

Better Water Heaters provides residential and commercial water heater installation, repair, maintenance, and replacement services across the Bay Area, including Santa Clara County, Southern Alameda County, and San Mateo County.

Services include, but are not limited to:

Conventional water heater installation & repair
Tankless water heater installation & repair
Heat pump water heater installation
Emergency water heater repair
Maintenance & flushing services

3. Pricing & Estimates

We offer free on-site estimates for our services.
All pricing provided is subject to change based on the final scope of work and actual conditions.
Final pricing will be agreed upon in writing before any paid work is performed.

4. Appointments & Cancellations

We strive to arrive at scheduled appointment times, but unforeseen delays may occasionally occur.
If you need to reschedule or cancel your appointment, please provide at least 24 hours' notice.
We reserve the right to reschedule or refuse service in cases of unsafe working conditions.

5. Payment Terms

Payment is due in full upon completion of the service, unless otherwise agreed upon in writing.
We accept cash, checks, and major credit cards.
Late payments may be subject to additional fees.

6. Warranty & Guarantee

All installations and repairs performed by Better Water Heaters include a manufacturer’s warranty where applicable, plus a 1-year labor warranty unless otherwise specified.
Warranty coverage may be voided if the equipment is tampered with, improperly used, or maintained by an unauthorized party.

7. Limitation of Liability

While we strive to provide high-quality workmanship, Better Water Heaters is not liable for indirect, incidental, or consequential damages arising from use of our services or this website.
We do not guarantee uninterrupted access to our website.

8. Intellectual Property

All content on https://www.betterwaterheaters.com including text, images, videos, logos, and graphics is the property of Better Water Heaters and may not be reproduced without written consent.

9. Privacy Policy

Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms of Service are governed by the laws of the State of California. Any disputes arising under these terms shall be resolved in the appropriate courts of Santa Clara County, CA.