Fast, Friendly, and Fair Service

These guys were great. My water heater leaked out overnight and they were the only ones willing to come by... read moreThese guys were great. My water heater leaked out overnight and they were the only ones willing to come by and take a look the same day before giving and accurate and competitive quote. Everyone else, including the big box stores, just gave a price range over the phone and wanted to schedule the work unseen. I should have just gone with them as soon as they arrived the first day, but I had them schedule a new water heater installation the next morning and they arrived on time and completed the work quickly and professionally. If you have any issues with a water heater, I highly recommend going with Better Water Heaters. Customer service and responsiveness is great and the work is top notch! read less

Prompt and experienced.

Better Water Heaters took my call on a Sunday and dispatched the technician to our house within 3 hours of... read moreBetter Water Heaters took my call on a Sunday and dispatched the technician to our house within 3 hours of the call. I spoke to two other plumbing companies that day then accepted the quote from Better Water Heaters.

The technician Steve Tinnetti arrived a few minutes after 10:00am the appointment time. He did a good job explaining the work, executing the job and removing the old water heater.

The job was done efficiently and professionally. The hot water was back on by 3:00pm. read less

Stress free service. Very much knowledgeable of types and quality of water heaters. Also of code requirements for your city.... read moreStress free service. Very much knowledgeable of types and quality of water heaters. Also of code requirements for your city. Friendly, professional, respectful of your time and situation. read less

They were ontime and colpeted project in a timely fashion

These guys are the real deal. I own a rental property in Mountain View, and my tenants contacted me on... read moreThese guys are the real deal. I own a rental property in Mountain View, and my tenants contacted me on Friday morning to say they had no hot water and the heater was making loud banging noises. I called BWH because their number was on the water heater they had installed 6 years ago. Frans was extremely responsive and polite, immediately scheduled a tech for that afternoon. They discovered that it needed a part that wouldn't be in stock until Monday. That didn't stop them-- they called around and located it locally, Peter installed it on Saturday. Barely 24 hours after I called them, the problem was solved!!!!! What a great customer experience!!! They were on time, clearly communicated what, when, and how much, made the extra effort, and got the job done. . The cost was reasonable by my standards. I simply can't recommend these folks highly enough. Old fashioned commitment to serving the customer. read less

Great communication, fast responses. The technician was very knowledgeable, resolved my issue entirely, and taught me some things about the... read moreGreat communication, fast responses. The technician was very knowledgeable, resolved my issue entirely, and taught me some things about the functioning and maintenance of my water heater I had not known previously. read less

These guys were fantastic. Had some trouble with my tankless. They were able to come within 48 hours to diagnose... read moreThese guys were fantastic. Had some trouble with my tankless. They were able to come within 48 hours to diagnose the issue and were able to fix it a couple days later for less than the price quoted for repair. Under promised and over delivered. From taking my first call to the final repair, every person I interacted with was friendly and knowledgeable. I would highly recommend them to anyone! read less

Have had nothing but good service these guys. Fortunately I do t have to see them often because that would... read moreHave had nothing but good service these guys. Fortunately I do t have to see them often because that would mean they were doing a bad job but I've only had to call twice in the past 6 years and they're always fast, friendly, and informative. I don't get the bad reviews I've seen, maybe those customers are the problem. I highly recommend read less

I am happy with the workmanship. They were prompt in responding back with a quote, via text and email.

After... read moreI am happy with the workmanship. They were prompt in responding back with a quote, via text and email.

After the work was done, I had questions related to Drain Pan. Which no one responded until I called and checked with them. read less

Great work by Better Water Heaters. The owner Fran's is a great guy to work with and John, who installed... read moreGreat work by Better Water Heaters. The owner Fran's is a great guy to work with and John, who installed my water heater is very experienced and a nice guy to work with as well. Would highly recommend them for any water heater needs. read less

They were available on the day I needed them - a Sunday. The replacement water heater seems much better... read moreThey were available on the day I needed them - a Sunday. The replacement water heater seems much better than the old one. read less

Water heater broke down on Tuesday morning 10/13/20, called for a tech visit to determine problem @ noon, and Franz... read moreWater heater broke down on Tuesday morning 10/13/20, called for a tech visit to determine problem @ noon, and Franz (the owner) set me up with one of his techs (Daniel) for a 9am visit next day 10/14. Daniel showed up at 9am and by 9:30 diagnosed a failed burner unit that had to be replaced. He had to order it, but said he'd be back Wed morning 10/15 by 10am to replace the problem burner. Daniel was back at 10am 10/15 as promised, and 15 minutes later all was properly functioning.My compliments to Better Water Heaters (and Daniels') performance. You can't beat 5 stars. Kudos for a professional job in all aspects (on time arrivals, quick professional work, reasonable pricing).I will be a return customer after this performance. Not the usual performance in the trade based on my experience with others over the last 20 years. Congratulations and thanks for a job well done! read less

Company responded quickly and did follow through with returning the charged fee, which I didn't even ask for. While... read moreCompany responded quickly and did follow through with returning the charged fee, which I didn't even ask for. While this was not the perfect scenario, I commend them for acknowledgment of the matter, understanding the customer's side of the situation, and trying to make things better. read less

I am very happy with this company

Quick response. Experience. Overall good job. Just a little pricey.

They did a good job. We wanted to install a Heat Pump Water Heater, which runs on electricity (instead of... read moreThey did a good job. We wanted to install a Heat Pump Water Heater, which runs on electricity (instead of gas), and Better Water Heaters was one of the few we found that had a lot of experience installing this type of appliance.The water heater was installed 4 months ago and it's been running just fine, no problems at all.One nice surprise was that our electricity bill has barely changed, despite having switched from a gas water heater to an electric one. Better Water Heaters installed a super-efficient heat pump model that is 2-3 times more efficient than the old-style electric water heaters.And our gas bill has gone way down.Thanks guys! read less

They are great. They are courteous, show up when they say they will, have a choice of great products... read moreThey are great. They are courteous, show up when they say they will, have a choice of great products and their prices are fair. I would highly recommend them and would use them again if I ever have problems. Thank you Better Water Heaters read less

Work quality was reduced because one of the welds failed soon after the technician left, necessitating a call back for... read moreWork quality was reduced because one of the welds failed soon after the technician left, necessitating a call back for next day. Issue was fixed by same tech upon return. Overall, satisfied with this service call. read less

Called them yesterday on a Sunday. Rodney answered. Like most of us DIY think we know it all.:-) told him... read moreCalled them yesterday on a Sunday. Rodney answered. Like most of us DIY think we know it all.:-) told him the error code that came up. Anyways Kevin showed up as promised and even called 30 minutes prior which I requested.He diagnosed the system which turns out needed to be flushed.Kudos to Kevin truly appreciate your guys professionalism. read less

Exceptional. This is the one word I would use to summarize the experience with Better Water Heaters. This... read moreExceptional. This is the one word I would use to summarize the experience with Better Water Heaters. This is not a term I use often, nor does it come lightly. I was connected to them via Home Advisor when my 12 year old tank based water heater leaked all over my garage. The gentleman who answered the phone was as polite as could be and had an honesty to his voice as I asked a number of questions. He was able to schedule a visit for a quote within 2 hours, and the tech (Johnny) showed up on time. Within a few min, Johnny had provided me with a quote that was in the middle of the pack of 2 other quotes I received. I scheduled the work for the next day. Once again Johnny gave me a call when he was 15min away and showed up at the scheduled time. I am a very persnickety customer, not a pain in the butt I do appreciate quality work. Johnny was awesome. He patiently answered all of my questions and was kind enough to allow me to work along side him. I had to remove a lot of drywall and the platform my water heater was sitting on due to water damage. Given that I was replacing the old unit with a tankless system that would be mounted to the wall, I had to leave part of the wall exposed so that Johnny could tie into the water and gas lines. I asked Johnny if I could mount the cement backboard before he continued his plumbing and gas connections which he obliged. He also was kind enough to fix the gas line and the condensation line that went to the neighboring furnace. The result was a SUPER CLEAN install with high quality workmanship. Looking at installs of water heaters might not be sexy, but if you know what you're looking at then you can tell this is the Charlize Theron of installs. I still have some additional work to do around the unit, but I wanted to show some before and after for comparison. Better Water Heaters is worth a 5 Star and "Exceptional" comment in my book. read less

Kevin showed up on time, assessed the issue right away, provided several options, and installed new water heater quickly. ... read moreKevin showed up on time, assessed the issue right away, provided several options, and installed new water heater quickly. Fair price on top of line heater and installed well and quickly. Definitely call these guys if you need to update your water heater. read less

Updated Review:Better Water Heaters sent a technician who identified my problem with the water heater was due to debris/spider web... read moreUpdated Review:Better Water Heaters sent a technician who identified my problem with the water heater was due to debris/spider web obstructing the intake. He cleaned it and showed me how to keep it clean. He did not charge me...I appreciate the great service and upgrade my review to 5 stars. I have found their workers are very knowledgeable Initial Review:i have found the Bradford Water heater they recommended to be a lemon. I had it installed in 2013 and am on my third failure....Leaks, controller, Im sure Ill pay for another controller (replaced in 2018) as my pilot light is repeatedly going out. Sure, they will come out to fix it tomorrow for a few hundred bucks. Dang, the service calls have ended up being worth another water heater. My Bradford is a very poor product. I grant them 2 stars because the technicians they send are competent. Unfortunately, they recommended a poor product, i expect more from a water heater "specialist " read less

After exchanging messages and quotes via Yelp with four or five other water heater companies, I selected Better Water Heaters... read moreAfter exchanging messages and quotes via Yelp with four or five other water heater companies, I selected Better Water Heaters because they demonstrated the most knowledge, had a fair price, and could install on a Sunday. Furthermore, the quote was for a Bradford White unit, a commercial grade water heater that is of higher quality than what is sold at Home Depot. The technician, Kevin, arrived on time, assessed the job, and provided a firm quote. He was professional, efficient, and friendly, and completed the installation in about 90 minutes. read less

Better Water Heaters did a great job. I needed an old malfunctioning tankless unit replaced with a modern one. Peter... read moreBetter Water Heaters did a great job. I needed an old malfunctioning tankless unit replaced with a modern one. Peter showed up on time and did the work quickly and well. And the price was right. read less

If I could give more than 5 stars, I would! We called them yesterday (4th of July) around 6:00pm. And... read moreIf I could give more than 5 stars, I would! We called them yesterday (4th of July) around 6:00pm. And Kevin came to our house this morning to fix water heater. He was done before 11:00 am! Fast installation, reasonable price & polite attitude. Thank you so much! read less

great response time, very reasonable price, professional services.

The Job was scheduled in a few days. Steve was very informative when we 1st meet for the free estimate.... read moreThe Job was scheduled in a few days. Steve was very informative when we 1st meet for the free estimate. Ran thru the process of what he needed to do to install the Tankless Water Heater. Very Professional and completed the job in a timely manner, as well as cleaned up after himself. I would use them again. read less

Timely service, careful installation good to deal with.

I called multiple places for water heater quotes. In the end, there were much higher quotes and some lower quotes.... read moreI called multiple places for water heater quotes. In the end, there were much higher quotes and some lower quotes. Better water heaters were slightly higher than the lower quotes. I chose to go with Better water heaters after I spoke to Rodney on two occasions. He didn't pressure me to go with him. He provide very good information and gave me a range for what I could expect all over the phone. After I chose Better Water Heaters, Rodney gave me a 2 hour window (the same day!!) and Peter arrived right on time at the start of that 2 hour window. When Peter arrived, he looked at things thoroughly and gave me an actual quote which was right within the range Rodney gave me over the phone.Peter was courteous and knowledgeable. He was able to get the old unit out and the new unit went in fairly quick. Peter was able to bring me up to code/standards and didn't cut corners. I now have my go to water heater experts and would definitely use Better Water Heaters in the future and I plan to share with my family and friends as well. read less

Came next day on time... called to let me know he was on his way. Courteous, professional and thorough. I... read moreCame next day on time... called to let me know he was on his way. Courteous, professional and thorough. I would recommend this company. read less

Peter was awesome. The work was completed professionally and in a timely manner. Would recommend them for plumbing need.

Very professional, courteous. Would use them again.

Great company all-around! Noticed a leak in our water heater yesterday so we called Better Water Heaters and one... read moreGreat company all-around! Noticed a leak in our water heater yesterday so we called Better Water Heaters and one other company for advice and a rough estimate to replace our old water heater with a new one. Better Water Heaters gave an estimate that was $300 less than the other company, and came out to our home the next day to replace our water heater. The technician arrived a little earlier than expected, which is a welcome change from the usual experience of getting quoted a 4 hour window and then having them show up late anyways. Given the ongoing COVID-19 pandemic, we both observed social distancing and he kept his face mask on the entire time. The old water heater was drained and replaced with a new one in less than 2 hours.So what was looking like a fairly serious issue was resolved in less than a total of 24 hours at a very reasonable rate. Would definitely recommend Better Water Heaters if you ever have an issue with your water heater! read less

I have a recirculating pump that was need to replaced and called several places to fix it. Steve gave me... read moreI have a recirculating pump that was need to replaced and called several places to fix it. Steve gave me a fair pricing and was able to come out the next day to replace it. The water heater works fine and I was able to have hot water right away. I wouldn't hesitate to give him a call next time when I have trouble with water heater. read less

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The installer asked if he could do any other plumbing related repairs, fixes and recommendations throughout the house, since he... read moreThe installer asked if he could do any other plumbing related repairs, fixes and recommendations throughout the house, since he noticed the very old pipes and knobs. read less

Great guys that know their stuff about plumbing and hot water heaters. They trouble shot any issues and finished quickly.... read moreGreat guys that know their stuff about plumbing and hot water heaters. They trouble shot any issues and finished quickly. I only gave them 4 out 5 because they didn t tie in the electrical conduit. Not a big deal. The system works flawlessly!! read less

Fran the owner was super knowledgeable and helpful explained the pros and cons. Brian the tech was on time,... read moreFran the owner was super knowledgeable and helpful explained the pros and cons. Brian the tech was on time, knowledgeable and efficient read less

Very professional and courteous

Amazing eggs and pancakes!

The employees of this company know a lot about tankless water heaters, which is not true for all water heater... read moreThe employees of this company know a lot about tankless water heaters, which is not true for all water heater repair companies. They were punctual, courteous and knowledgeable. The price was fair, too. Highly recommended! read less

The owner was an amazing help. I highly recommend their service.

They are quick to respond and get the job done in a very timely manner with good quality

They were very quick to respond to my need for an estimate. They came out the next day & they... read moreThey were very quick to respond to my need for an estimate. They came out the next day & they were competitive in their bid for a new water heater. There was a missed communication on the time they were suppose to install the water heater. I would recommend this company to others. read less

Our Service professional was very helpful as he helped us pick a new Tankless water heater to replace our old... read moreOur Service professional was very helpful as he helped us pick a new Tankless water heater to replace our old one. He was well informed on the variety of heaters available. read less

Asked for quote to fix pilot light that wasn't working around 1am in the morning. The responded first thing... read moreAsked for quote to fix pilot light that wasn't working around 1am in the morning. The responded first thing in the morning with a quote (right around same price others responded to me later with). They had a tech out to my house by 10am that day, and in about 20min the tech had replaced the assembly and got everything running. Tech was super nice and very knowledgeable. Took one look at the model and knew most-likely failure mode and had parts in his truck. Only reason I gave only 4 stars for value was that after watching him replace pilot assembly, I could probably do it myself fairly easily, but then again I would have had no idea of exactly which parts needed to be replaced, and it would have taken me a while to order and get parts. read less

We called this company at 6am on Saturday and Frans answered the call. I explained that we had been without... read moreWe called this company at 6am on Saturday and Frans answered the call. I explained that we had been without hot water for 6 days and were switching a tank water heater to a tankless unit. We needed to uninstall and take the old water heater back to Home Depot since it was under warranty and pick up the new one.He gave us a reasonable estimate over the phone and said Peter will be coming to give us a firm quote for the work that afternoon and if we agree then the work would be done on Sunday.Peter showed up on time, gave the estimate, took the water heater back to Home Depot, got the new one and installed it that same afternoon. He was so knowledgeable, professional, polite and well mannered. He did an excellent job and ahead of the schedule.This is a great company, caring, reliable and professional with reasonable rates. We would recommend them to anyone looking for reliable, fast, quality and professional service. They really came to rescue us since another company had agreed to do the job 3 days before but was no show and no response to several calls, text and emails.Thank you Frans for being so responsive with a great team and super customer service and thank you Peter for being so professional, quick and providing excellent service. read less

Our water heater (installed 2009) was kaput. Bad "flex capacitor" as I like to call it, or more properly called... read moreOur water heater (installed 2009) was kaput. Bad "flex capacitor" as I like to call it, or more properly called "a bad thermocouple." I called Better Water Heaters (BWH) on my plumber's recommendation (San Jose Plumbing -- the best -- ask for Kevin or Adam if you need a great plumber). I called BWH yesterday afternoon. Today Daniel arrived bright and early. He was cheerful, competent, and unphased by the fact that the water heater was in the basement, so not only did he have to drain it with a pump, but then he also had to haul the old unit up the steep stairs and the new unit back down again. He worked on the project for a couple of hours, got a new unit installed, strapped in up to code, and hot water soon started flowing. Great job guys! Thanks!Farrington Historical Foundation read less

Fast service, prompt reply to information asked.

Discovered my tankless water heater was leaking and called Better Water Heaters to take a look. Kevin came out quickly... read moreDiscovered my tankless water heater was leaking and called Better Water Heaters to take a look. Kevin came out quickly figured out what the problem was, got the replacement parts covered by warranty and did a great job putting it all back together. Great work and I highly recommend. read less

Really have to give Better Water Heaters a 5 star review. From beginning to end, Frans was amazing... read moreReally have to give Better Water Heaters a 5 star review. From beginning to end, Frans was amazing and extremely responsive and informative, up front about options and pricing and was able to quickly schedule me to do the install. His pricing was competitive and beat out other offers and his offer came with an extended warranty. Can't beat that. Kevin and Pete did a great job with the install and Frans was attentive & responsive throughout the process. Really professional and positive experience with Better Water Heaters. Would highly recommend them to anyone in need of a new water heater install. read less

I bought my current home in 2006 and within 4 years, my hot water heater blew and a leak flooded... read moreI bought my current home in 2006 and within 4 years, my hot water heater blew and a leak flooded that quarter of the garage where it was located. I checked some reviews and settled on Better Water Heaters. The workers were efficient and removed the old heater and put in the new one and new flexible copper supply lines (with some soldering and connectors). I'm glad they installed a Bradford White since it's made in the USA and known to be durable and one of the finest brands.It's about to be the 10 year anniversary of this heater, so I'm going to replace the anode rod to be sure it gets more life. read less

When our water heater had a problem early in the morning I called Better Water Heaters in San Jose. Even... read moreWhen our water heater had a problem early in the morning I called Better Water Heaters in San Jose. Even though it was just 7 a.m. their office was open. They were able to schedule an appointment for later that day. It turns out by that afternoon we had a brand new Bradford White water heater installed and the hot water was back on. The technician was very professional and explained all my options so I could decide what option was best for us. Since the old water heater was a decade old throwing parts at it was not a good idea. The problem was with the burner but I felt the old one would be leaking soon anyway so opted for a new one. So overall the service was great and they provided a good warranty just in case. read less

Upgraded to a tankless heater. The response was immediate and clear. Peter did an excellent job and left the heater... read moreUpgraded to a tankless heater. The response was immediate and clear. Peter did an excellent job and left the heater area cleaner than it was. My wife wanted the exhaust on a difficult area but Peter found a way to meet her request and it is quite eloquent. I highly recommend this business. read less

Better Water Heaters was absolutely fantastic both with issuing quotation and scheduling the appointment.I initially had some concerns and BWH... read moreBetter Water Heaters was absolutely fantastic both with issuing quotation and scheduling the appointment.I initially had some concerns and BWH walked me through my concerns totally helping me understand the installation.I had a tankless water heater replaced my water heater in January 2020. Arrived on time and completed the install within 6 Hours.Daniel was very helpful in teaching me how to program the tankless unit in case it ever lost power for extended times.Recommend if you need your water heating system looked into give these guys a call. read less

service technician is friendly and professional.

They were price competitive, but they were also the only ones who actually came out personally to see what... read moreThey were price competitive, but they were also the only ones who actually came out personally to see what needed to be done. read less

Rodney & Steve were both friendly, knowledgeable, professional and had great customer service.

Better Water Heaters was absolutely fantastic and super-responsive. My pilot light would not stay lit on my water heater,... read moreBetter Water Heaters was absolutely fantastic and super-responsive. My pilot light would not stay lit on my water heater, so I contacted Better Water Heaters for a quote. Frans responded very quickly and provided an estimate as well as an offer for a technician to arrive within a few hours to perform the repair. Kevin arrived right on time and quickly diagnosed the problem, gathered the parts and repaired my water heater very quickly. Friendly, professional, and responsive; I couldn't ask for more! read less

Did not get a chance to price compare. They very very responsive and estimated quote over the phone match... read moreDid not get a chance to price compare. They very very responsive and estimated quote over the phone match final price. Good folks, came when they said, got jot done on time, very friendly. Called if running behind. Highly recommend. read less

We needed a new water heater. I got a quote from better water heaters and another company. They were less... read moreWe needed a new water heater. I got a quote from better water heaters and another company. They were less money and I appreciated that they sent a text upon arrival as requested. (My baby was napping and I have a dog). I hired them and they charged exactly what they quoted. Honest company and fast installation. read less

Very courteous and professional.

Very good service. Call the office for a appointment at next day,help me repair the water heater immediately. Reasonable price.

Very courteous and professional service tech.

Had a great positive experience with Frans and Steve. Steve showed up and serviced our tankless water heater. He was... read moreHad a great positive experience with Frans and Steve. Steve showed up and serviced our tankless water heater. He was professional and took the time to explain the issues. He fixed our burners quickly, allowing us get hit water again. read less

The employees of this company know a lot about tankless water heaters, which is not true for all water heater... read moreThe employees of this company know a lot about tankless water heaters, which is not true for all water heater repair companies. They were punctual, courteous and knowledgeable. The price was fair, too. Highly recommended! read less

They were early, price was much less than I had expected, and they were able to send someone out the... read moreThey were early, price was much less than I had expected, and they were able to send someone out the day before Thanksgiving. read less

It was good!

I am very impressed by the service they provided.
- they reached out to us in less than 5 minutes after... read moreI am very impressed by the service they provided.
- they reached out to us in less than 5 minutes after our project posted;
- we believed our water heater to be dead, based on what several other contractors told us, and intended to replace it. However, after asking about project details on the phone, company representative identified the faulty parts of the heater and said it should be possible to fix our heater without full replacement.
- Technicians showed up next morning and fixed heater within an hour.
As a result, the project costed us three times less than total heater replacement would. read less

The first call with the owner was very helpful in answering my questions for tankless vs tanked heater choice. The... read moreThe first call with the owner was very helpful in answering my questions for tankless vs tanked heater choice. The technician Steve arrived on time and was friendly and helpful in answering my questions. He replaced my hot eater heater in less than two hours as promised including removing the old one. Steve was very courteous and professional. My overall experience was flawless. read less

Frans C was very helpful and took the time to answer any and old questions I had. I would highly... read moreFrans C was very helpful and took the time to answer any and old questions I had. I would highly recommend Better Water Heaters for any and all repairs. read less

Had this team help my family with a rather complicated tank to tankless conversion & they did not disappoint! From... read moreHad this team help my family with a rather complicated tank to tankless conversion & they did not disappoint! From the moment I sent a quote request on yelp to completion of the project was 3 days. Very competitive quote and great availability. Our project was not super straightforward & they completed it with ease. It also helped that they were very nice guys and followed through on their quoted price. In the future this team will be our go to on any water heater recommendations. read less

I've had issue with my hydraulic water heater before, though it's not what BWH specialize in, they were very supportive... read moreI've had issue with my hydraulic water heater before, though it's not what BWH specialize in, they were very supportive in trying to diagnose the system, and provide very helpful suggestions which ultimately lead to another contractor that resolved the issue. BWH has also serviced my other house which has tankless water heater. They are super helpful with various issues that we have over the years. We have package deal with them to flush the tankless water heater regularly, and I'm glad we got that package. I've recommended BWH to all my neighbors + community manager in the MV townhome community and will continue to recommend them for any of my friends that ask for recommendation regarding water heater. Thanks BWH! read less

Get estimates.

Very pleased with their service and response time

Quick and painless installation of new water heater.

Quick response and Danny isolated the problem of my water heater, it's gas control valve. Lucky the water heater... read moreQuick response and Danny isolated the problem of my water heater, it's gas control valve. Lucky the water heater still under warranty and now chasing the manufacturer for parts replacement. read less

Johnny is fantastic. He was on time, responsive, and knowledgeable. He replaced the broken water heater and fixed the exhausted... read moreJohnny is fantastic. He was on time, responsive, and knowledgeable. He replaced the broken water heater and fixed the exhausted pipe for us. We are very happy with his job. read less

Prompt , reasonable service.

Response was quick and courteous. Steve was friendly and professional, very communicative and efficient.

Very fast, efficient service, with no hard-sell.

We had a tankless water heater replaced in June, and just had the Campbell city building permit inspection last week... read moreWe had a tankless water heater replaced in June, and just had the Campbell city building permit inspection last week (passed). The previous one, an Eternal hybrid, was failing and the company was out of business.Steve helped us choose a new unit, a Rinnai ThermaCirc360, explained the better design vs. Eternal, installed it, and modified the venting from a previous install to meet current code requirements. Kevin came right out a couple days later when we smelled some gas and found a connection that needed tightening.Pete and colleague were here early to prep and coordinate with the city inspector.Frans filed the inspection paperwork with the city, a bit of a nuisance, but nice to have for confidence in the installation and future house resale requirements.Everyone was friendly, answered all our questions, and we're again happily enjoying as much hot water as we need.Thank you! (by Charles, husband) read less

My old water heater failed and started to leak. A technician came out within two hours, helped to drain the... read moreMy old water heater failed and started to leak. A technician came out within two hours, helped to drain the remaining water in the tank. Gave me quotes for both tank and tankless options. I chose tankless, so he assessed our usage, recommended a unit, checked its availability and scheduled an installation the next morning. They came out the next morning and installed the new unit. We were without hot water for less than 24 hours. Nice people. read less

Rodney, Kevin and Daniel did an excellent job handling my difficult situation: 2 leaking water heaters in my weirdly plumbed... read moreRodney, Kevin and Daniel did an excellent job handling my difficult situation: 2 leaking water heaters in my weirdly plumbed Victorian duplex. They were knowledgeable , thorough and efficient, as well as reasonably priced. And the tenants were pleased with how respectful and courteous they were. Highly recommend them! read less

This company and all the employees I worked with were so knowledgable, efficient, kind and helpful. They were amazing... read moreThis company and all the employees I worked with were so knowledgable, efficient, kind and helpful. They were amazing and I will differently hire them again and recommend them to all whoneed water heater help. They were quick to respond to my e-mail, efficient to let me know when the exact time they would be there. They were on time and just super easy to work with... Thank you so much for being a quality company with quality kind employees. In this day and time this is so hard to find and I truly appreciate the quality of your company. read less

Excellent and knowledgeable.

Steve was very professional and gave us all the pros and cons to the tankless water heater, which is what... read moreSteve was very professional and gave us all the pros and cons to the tankless water heater, which is what we went with. Job was done in a day. Thanks, Better Water Heaters! read less

Kevin removed the old water heater and installed the new tankless water heater, he arrived early and did a nice... read moreKevin removed the old water heater and installed the new tankless water heater, he arrived early and did a nice job. He explained the process and was very friendly in the process. Would recommend him for any plumbing needs. read less

They replaced a 75 gallon water heater. Did a great job. Did not have a call out charge for quoting,... read moreThey replaced a 75 gallon water heater. Did a great job. Did not have a call out charge for quoting, and responded quickly. read less

My water heater got broken recently and I called Better Water Heaters. Steve from Better Water Heaters came in 2... read moreMy water heater got broken recently and I called Better Water Heaters. Steve from Better Water Heaters came in 2 hours. He gave me a courtesy call 30 mins before he arrived and arrived on time that he said he would arrive. He was able to replace the water heater quickly and also did extra works to replace the old gas line and water lines + ventilation for perfect sealing. When it comes to the issue with water, I want it to be fixed perfectly and promptly. I like the work Steve had done and am giving 5 stars. Thanks, Steve! read less

Needed to replace coupler on water heater. This was a contained unit so it was recommended to have a professional... read moreNeeded to replace coupler on water heater. This was a contained unit so it was recommended to have a professional to do it. He had the part and the job was done in 10 minutes. Very nice serviceman. read less

Kevin was very personable and knowledgeable. He answered all our questions. He was very organized and completed the installation in... read moreKevin was very personable and knowledgeable. He answered all our questions. He was very organized and completed the installation in a timely manner. He was very neat and cleaned up after. Better Water Heaters bid was $350 to $600 cheaper than two competing bids we received for the same work. I highly recommend them and would use them again. read less

Excellent service. Was in a real pickle and Frans answered the phone at 10pm and said he could have... read moreExcellent service. Was in a real pickle and Frans answered the phone at 10pm and said he could have someone there the next day. His technician Steve was knowledgeable and very thorough. He quickly and efficiently had us back up and running with a new unit in an hour and a half. I really appreciated the quick response from Frans and the professionalism of Steve. Would not hesitate to recommend this company to anyone!! read less

Called around to several water heater places as our tank was leaking at a fast rate. Better Water Heaters was... read moreCalled around to several water heater places as our tank was leaking at a fast rate. Better Water Heaters was the only company to say they could come out quickly and not next day. Steve showed up shortly and was able to bring the price down to a quote our plumber had given me over the phone (but who couldn't get out until next day). Good service, fair price, prompt arrival---all good in my book! read less

Absolutely, positively recommend this company! Friendly, helpful, excellent customer service. They represent the standard that all businesses in... read moreAbsolutely, positively recommend this company! Friendly, helpful, excellent customer service. They represent the standard that all businesses in the service industry should follow. I will call on them again if I need their help in the future. read less

Great customer service, fast, and efficient.

Better Water Heaters has come through for us twice in the past 6 months. Our rental property's water heater started... read moreBetter Water Heaters has come through for us twice in the past 6 months. Our rental property's water heater started having problems and they were able to respond quickly and get someone out there as soon as possible. Rodney, the technician was friendly and respectful of the property and was able to diagnose the problem and did not push us to replace the water heater like other places we talked to. Instead, he gave us more affordable repair options and his professional opinion as to how much longer we have before we need to replace it. Rodney was very responsive and easy to reach and the renters were comfortable with him working in the home. Highly recommend and will use them again once it's time to replace it with a new tankless heater. read less

After couple days of cold shower, we finally had the PG&E service appointment this morning. The technician concluded that the... read moreAfter couple days of cold shower, we finally had the PG&E service appointment this morning. The technician concluded that the thermocouple of our AO Smith water heater went bad.After launching several Yelp requests, "Better Water Heaters" is among those responded quickly. But it stood out by providing clear and reasonable quote. It also didn't want to sell me new water heater :-)It turned out they have a slot open late afternoon. Kevin came by and got the diagnostics and replacement done in half an hour. Thanks to your professionalism. I had one less headache to deal with today. read less

Frans is the best!! he is very responsive and take care of his customers like a family members. Kevin who... read moreFrans is the best!! he is very responsive and take care of his customers like a family members. Kevin who was dispatched to fixed my water heater notified me ahead and arrive on time. I love his high energy and friendly approached I would give him six star if i could 🙂 he replaced the pilot tube assembly quick and clean job, he also gave me a few tips on how to maintain my water heater. read less

Our water heater broke a couple of days ago and it was under warranty. After we got the refund number,... read moreOur water heater broke a couple of days ago and it was under warranty. After we got the refund number, the person at State Select gave us three places that would replace our WH. One of them was Better Water Heaters. They were great. After I called, he set up an appointment for the next morning. He asked for pictures of our broken WH so he would know what he was getting into. He showed up promptly the next day with the new tank. He finished in under three hours, all by himself and the price was really good. On top of it all, he got us a better quality tank. I can't recommend these guys enough. read less

I called last Saturday around 11:30pm expecting the answering machine and was quite surprised to hear a real voice. ... read moreI called last Saturday around 11:30pm expecting the answering machine and was quite surprised to hear a real voice. The original company that installed my water heater says 24 hour service but it's not!! When I called Better Water Heaters, Rodney answered. Even though it was late, he quickly assess my situation with my water heater. I was able to get an appointment the next day with Kevin and he was terrific! Kevin replaced something to do with my pilot light and it started to worked. However, the burner had an issue so I need to wait a couple of days for the replacement part from the manufacturer. I love how they don't try and charge you for something extra. My initial fee was for the service charge for that day and they would it towards the total cost. Their service puts everyone else to shame. read less

Excellent service. We had no hot water. ON Saturday morning I called at 6AM, scheduled service, and their Tech... read moreExcellent service. We had no hot water. ON Saturday morning I called at 6AM, scheduled service, and their Tech Peter came out and installed a new water heater the same day. NO Extra Charge for same day service. Seriously...this is a great company to work with!! read less

Great, fast service and honest. Our water heater went out over the weekend and we called and got several... read moreGreat, fast service and honest. Our water heater went out over the weekend and we called and got several bids to replace. We found Better Water Heaters to be good pricing and the service was fast. It's hard having young kids without hot water, thank you for the expedient service. read less

I'm very happy and pleased with the quality of service and excellent work done by Kevin! Very affordable and work... read moreI'm very happy and pleased with the quality of service and excellent work done by Kevin! Very affordable and work was done extremely fast and thorough! Quality of heater is way higher than what it replaced! Their price and quality of product puts Home Depot & Lowe's to shame!!! read less

Steve is very friendly and knowledgable, got a replacement done within 1 hour, nice service! -- Highly recommend.

Better Water Heaters is very responsive and arrive on time. They are knowledgeable and the workmanship is excellent. ... read moreBetter Water Heaters is very responsive and arrive on time. They are knowledgeable and the workmanship is excellent. The price for a forced ventilation Bradford 50 gallon unit came in reasonably, I am very happy with Better Water Heaters and will use them again if required. read less

We replaced our traditional water heater with a tankless, which we were a little apprehensive about. We set an appointment... read moreWe replaced our traditional water heater with a tankless, which we were a little apprehensive about. We set an appointment with Steve on a Saturday morning to do a quote at 9am...he called me at 8:30 to let me know he'd be there at 8:45...I was impressed.He met with us (mostly my wife), and not only answered all of our questions, he educated us about the benefits and drawbacks of the tankless system, there was no sales pitch. He was open about the potential for extra noise, he taught us about the recirculating pump and what was required to set it up. He left us feeling much more knowledgeable and confident about the decision.The day of the install Steve called before he went to the supplier to confirm one last time which model we wanted, and to let me know what time he would be there. As he went through the install, he again educated us about the rats nest of pipes we had not only in our wall, but also on the back side of our house. We worked together to make decisions rather than him taking it upon himself and just telling us what he did. After he finished he walked us through how we can do the maintenance ourselves so we don't have to pay for it, and let us know he will come back to install the wifi component once we have our plumber install the recirculating pump and pipe. Finally, he had us run the hot water, then turn it off so we could hear how much noise the fan makes. Ours is installed high up in our garage, and there is almost no noise at all. Even without the recirculating pump we don't notice any extra delay in getting hot water upstairs from our old water heater.Sincerely couldn't have had a better experience. read less

My water heater went out on a Saturday and the team at Better Water Heaters went out of their way... read moreMy water heater went out on a Saturday and the team at Better Water Heaters went out of their way to get a new water heater installed quickly. Steve was our technician and he fit us into his busy schedule on Monday afternoon and installed a tankless water heater that we are very happy with. The installation is clean and Steve was super professional. read less

Steve came to our house for a regular maintenance of our tankless water heater. He was friendly and professional. The... read moreSteve came to our house for a regular maintenance of our tankless water heater. He was friendly and professional. The process usually takes about 45 minutes, but he let the pump run extra 20 minutes because our water heater hadn't done the maintenance for a few years. Steve was also patient to answer my questions, and gave me tips on how to keep the water heater in good shape. Recommended. read less

Better Water Heaters was very responsive and was able to get me scheduled on their calendar in under 24 hours.... read moreBetter Water Heaters was very responsive and was able to get me scheduled on their calendar in under 24 hours. Steve was the technician that worked in my home. He was able to get the job of replacing the old 40 gallon storage water heater with a new one in under 2 hours. Pricing was reasonable too. read less

My experience with this company is definitely worth 5 stars. Frans and his technician, Steve, were helpful, professional and efficient.... read moreMy experience with this company is definitely worth 5 stars. Frans and his technician, Steve, were helpful, professional and efficient. I'm thankful I was referred to them and will continue to use their services as needed. And I definitely plan to share this company with friends, family, and neighbors! read less

My water heater was leaking so I called Better Water Heater. Extremely professional, fast response to my call, and arrived... read moreMy water heater was leaking so I called Better Water Heater. Extremely professional, fast response to my call, and arrived right on time. The fix was done quickly and everything is now working great. Highly recommended. read less

Peter came on time, worked quickly and got my tank heater replaced with a tankless one in less than three... read morePeter came on time, worked quickly and got my tank heater replaced with a tankless one in less than three hours. The new tank is more efficient and stylish. Thanks! read less

This is a good company, I called and the gentlemen scheduled Johnny to my home to check the water heater... read moreThis is a good company, I called and the gentlemen scheduled Johnny to my home to check the water heater immediately. Johnny did a great job.I highly recommend Better Water Heater to everyone. read less

Called them for a water heater estimate and got one on the phone. The water heater was installed two days... read moreCalled them for a water heater estimate and got one on the phone. The water heater was installed two days later. I had mistakenly told them the wrong sized water heater. Their plumber was able to go back to their warehouse and pulled the correct size out of stock and install in about three hours. The water heater they installed is a top quality US made unit with great reviews. I am looking forward to many years of good service. read less

This is our second time doing business with Better Water Heaters, and with Steve. Our water heater started leaking this... read moreThis is our second time doing business with Better Water Heaters, and with Steve. Our water heater started leaking this morning. Steve was able to come out within a couple of hours, helped us troubleshoot and replace the heater promptly. Friendly, professional throughout. Thank you again Steve! read less

Kevin came to my house within 1 hour of my phone call. He quickly spot the problem of my water... read moreKevin came to my house within 1 hour of my phone call. He quickly spot the problem of my water heater and replace the bad component. I'm very satisfied with quality of the work and reasonable price. read less

on-time delivery and execution,nnnnn

They were quick to respond, quick to arrive and very pleasant to deal with. Steve, who is the guy... read moreThey were quick to respond, quick to arrive and very pleasant to deal with. Steve, who is the guy that actually came out to my house to do the work provided me with several different options. He was informative and not pushy which is how I like to be worked with. Once he laid out all of my options and answered my questions about each option, he quickly got to work and the work was completed very expeditiously and with great skill and care. Steve was very clean and presentable and very personable. It was an all around great experience! read less

very pleasant, answered my silly questions nicely was quick and explained what he was doing

Steve is awesome, prompt service in short notice , replaced water heater in 3 hours .

Steve came during the appointment time window, diagnosed the problem and was quickly able to solve it

Real pro and great service

Speedy delivery of a unit they had to factory order

Reasonably priced, on time, honest, and efficient. Mark came right on time, explained what he needed to do, and got... read moreReasonably priced, on time, honest, and efficient. Mark came right on time, explained what he needed to do, and got it done quicker than expected. Frans was very responsive and clearly cares about his business. We are very happy with our water heater. It's always nice to use a local business and be happy with the results! read less

Mike was friendly. He explained the system well. He answered all my questions. He kept the work area clean all... read moreMike was friendly. He explained the system well. He answered all my questions. He kept the work area clean all the time. read less

I usually do these repairs myself but as I get older I'm not as interested. I had no idea what... read moreI usually do these repairs myself but as I get older I'm not as interested. I had no idea what who to call. Home Advisor had Better Water Heater call right away an scheduled an appointment the next day.
Their installer showed up on time and had it done in an hour and a half.
So I'm very happy with the job he did and would use them again. read less

After receiving call from Better Water Heaters, I received a call from another plumber..when I told him that we had... read moreAfter receiving call from Better Water Heaters, I received a call from another plumber..when I told him that we had scheduled the repair, he abruptly hung up on me. read less

Peter did a great job replacing my old leaking unit. He was patient and through. He had... read morePeter did a great job replacing my old leaking unit. He was patient and through. He had to fix the wiring on the new one as it was a bit loose and wouldn't ignite till he fixed it. Thank you! read less

I need to replace the water heater for my new home. I called "Better Water Heaters" and Peter came my... read moreI need to replace the water heater for my new home. I called "Better Water Heaters" and Peter came my home next day and gave me the free quote. I booked the replacement date and he came back and replaced the heater. Even though the space of water heater is a little narrow, he finished to replace it smoothly. Finally, it is working well so far. read less

My tank-less water heater was leaking and Better Water Heaters came to the rescue!!!Better Water Heater processed the warranty claim... read moreMy tank-less water heater was leaking and Better Water Heaters came to the rescue!!!Better Water Heater processed the warranty claim of a leaking heat-exchanger with my Manufacturer so that i didn't have to pay a dime or deal with the financial paper work! The plumbers were skilled and very professional. They also added a water heater saver to protect my Tank-less water heater ($375). Out of all the places i called, they were the most knowledgeable and honest. I will definitely be using Better Water Heaters in the future. QUICK TIPRinnai Tank-less Water heaters have a great warranty...12 years for Heat Exchanger 5 Years Parts & LABOR..... (Says 1 year but CA is 5)CA residents do not need to register product for 5 year warranty.Please check with their website to see if your water heater will qualify. read less

helpful, on time, efficient, fixed the problem

I had a very good experience with Better Water Heaters. I called a few places and either they didn't return... read moreI had a very good experience with Better Water Heaters. I called a few places and either they didn't return my call or were not willing to come out. Fran, the owner, was very patient and went above and beyond to work with my hectic schedule. Steve, who did the work, was professional, timely, and very helpful. I can highly recommend Better Water Heaters. read less

I had the best experience with Better Water Heaters. My old standard water heater had given out and I... read moreI had the best experience with Better Water Heaters. My old standard water heater had given out and I wanted to replace with a tankless water heater. From the initial phone call with Frans, who was very informative and didn't try to upsell me, and Keith, who quoted me and did the install. These guys were very professional and were a pleasure to work with. The water heater works great and I'm super happy! read less

This company is awesome! We discovered a leak in our water heater and contacted them at 3:30pm ... we had... read moreThis company is awesome! We discovered a leak in our water heater and contacted them at 3:30pm ... we had a new water heater replaced and up and running by 6pm! They were fast and really nice and the price was comparable to others. They did not push or try "sell" us anything and they took the old one away! I highly reccomend Better Water Heaters! read less

Quality work, on time.

The technician was very helpful. The company maintained all scheduled activities.

Purchased my water heater from BWH about 7 years ago. We lost hot water and I checked to find... read morePurchased my water heater from BWH about 7 years ago. We lost hot water and I checked to find my pilot light would no longer stay lit. Called BWH and Frans gave me a couple things to try/troubleshoot. Unfortunately, those didn't work so we scheduled to have a tech come out the following day. Steve arrived inside of the window we had arranged. He was friendly and professional. He worked quickly and efficiently to fix the problem. Within an hour, he we done and we were back in business with hot water at a reasonable cost for the repair. Quite pleased with the business that Frans runs and I strongly encourage you to call them for your water heater replacements or repairs. read less

Price is significantly higher than another quote. Good thing is Kevin replaced the heater right away. Hopefully the good work... read morePrice is significantly higher than another quote. Good thing is Kevin replaced the heater right away. Hopefully the good work justifies the price. read less

Prompt service I had hot water by noon the same day that I called to request an appointment

Steve come on from Better Water Heaters on a saturday and was able to replace my 75 gallon tank... read moreSteve come on from Better Water Heaters on a saturday and was able to replace my 75 gallon tank on the spot , he was straight forward and did nice work. read less

Our 20 year old water heater started leaking late evening yesterday. We called Better Water Heaters and asked them to... read moreOur 20 year old water heater started leaking late evening yesterday. We called Better Water Heaters and asked them to come check it out the next day. Steve came on time, and since the heater is pretty old, he suggested to change it to the new bigger one at reasonable price. He worked neatly and fast, and within almost 2 hours we have the new water heater installed and warranted! I'll recommend this company to anyone who need services on their water heaters. read less

Came by to repair the nipple on my water heater.Price was fair, service was professional, well done and quick.Overall great experience.

Great service overall. Timely, efficient, customer service oriented.

After 23 years, our water heater failed. The leaking water extinguished the pilot light. We called Better Water Heaters... read moreAfter 23 years, our water heater failed. The leaking water extinguished the pilot light. We called Better Water Heaters and they responded immediately. The owner recommended installing the Bradford White Water Heater due to its reliability and efficiency. We were given a choice of a short two-hour appointment time window, and they updated us on the exact time of arrival during the first hour. Peter arrived on time and installed the unit professionally in just 80 minutes. He rerouted a new gas line to fit the new configuration and also installed a new vent and copper water lines that connect to the water heater. We highly recommend using Better Water Heaters. Thank you Better Water Heaters! read less

Great service and prompt responses. We did replacement of a 40 gallon tank and two hours that's all it took.

professional, knowledgeable, quick.

professional friendly and on time

I called better water heaters and the next day they were here replacing my 23 year old water heater and... read moreI called better water heaters and the next day they were here replacing my 23 year old water heater and taking away an old platform. They rerouted the gas lines to fit the new configuration and our hot water was back on in less time than we thought possible. Thanks Steve for your great service! read less

Great service provided by Steve!! On-time appointment and inform the customer the exact time for arrival. Definitely recommend... read moreGreat service provided by Steve!! On-time appointment and inform the customer the exact time for arrival. Definitely recommend Better Water Heaters. Got my water heater thermalcouple replaced in 20 minutes. read less

I needed maintenance done on my tankless Noritz water heater. Frans sent out Peter to my house the day after... read moreI needed maintenance done on my tankless Noritz water heater. Frans sent out Peter to my house the day after I called. Peter flushed and de-scaled the Noritz, and now we have clear hot water flowing! I signed up for their 3 year maintenance deal. I would use them without question for any water heater problem you run into. They are particularly good at tankless. read less

Be prepared to spend some extra money if your water heater is in the basement, but the final price was... read moreBe prepared to spend some extra money if your water heater is in the basement, but the final price was the lowest of three bids from reputable contractors. In all, a very professional and efficient install! read less

I contacted them for water heater inspection. They did a great job and provide lots of information on water heater... read moreI contacted them for water heater inspection. They did a great job and provide lots of information on water heater and water filter. read less

Prompt excellent service by friendly professionals! We have hardwood floors in our kitchen where our water heater began leaking in... read morePrompt excellent service by friendly professionals! We have hardwood floors in our kitchen where our water heater began leaking in the pantry. Franz was able to advise us as to how to protect the floor from warping until his associate Steve could come by the next day. Franz was also funny and upbeat on the phone which helped with my negative mood. Steve arrived the next day on time, was very nice and professional. He explained all of the needed upgrades to plumbing required to bring a water heater to code and supplied us with a detailed estimate. He had a water heater onboard and was able to install right away 🙂 We needed an outlet to the outside of our home, which he also accomplished that day. It looked really clean with all the strapping and plumbing that were done to code. We compared and felt we received a fair price. read less

Very happy after calling several plumbers and water heating companies to give me quote. My 50 gallon hydronic system is... read moreVery happy after calling several plumbers and water heating companies to give me quote. My 50 gallon hydronic system is in the attic and not an easy replacement, so I was very happy when they came out for a free estimate and their pricing was very fair. Kevin did this estimate in a short time, gave me a very detailed quote, and when I chose to go with Better Water Heaters, the scheduled date and time was done exactly on time. In fact, they called 30 minutes prior to arrival with ETA, showing up minutes early! Job was done just under 2 hours, they took my old unit away, and very professional. Kevin was knowledgeable, friendly, and did a superior job. Very happy with this company and the service provided. read less

Mike is the best. Prompt arrival. Installed new heater, because mine was leaking.He knows his job. Professional, experienced. Price was... read moreMike is the best. Prompt arrival. Installed new heater, because mine was leaking.He knows his job. Professional, experienced. Price was fair.Good experience. Ask for mike! read less

Proffesional, fair and courteous! I had a problem with my tankless water heater which would stop working intermittenlty. Johny came... read moreProffesional, fair and courteous! I had a problem with my tankless water heater which would stop working intermittenlty. Johny came and inintially cleaned some parts internally. Everything seems to work fine, but the issue came back in a few hours. I called back and the owner, Frans, assured me that the technician will come back and find the issue without additional charge. 2 hours later, Johny came back and found the issue with the thermal fuse. He was able to bypass the thermal fuse so we have hot water until the part arrives. I highly recommend using Better Water Heaters. read less

The owner should be nicer when he talks to the customer on the phone. The employee is very nice.

responded quickly to my call, came out when they said they would. Kevin installed water heater in less than... read moreresponded quickly to my call, came out when they said they would. Kevin installed water heater in less than 2 hours. Very clean work, personable and honest. Thanks Better Water Heaters! read less

Better water heaters called me write away with a quote on a sunday and came out within 4 hours. ... read moreBetter water heaters called me write away with a quote on a sunday and came out within 4 hours. He showed up early and gave me advice on replacing or putting in the more expensive tank style. He allowed me time to ask questions, weigh options and then decide . i stayed with the traditional, and he had it done , replaced, took away the old heater all in less than 2 hours.

very satisfied. read less

Communicative and prompt.

The service given by their water heater specialist man by the name of Johnny Moon was so professional by the... read moreThe service given by their water heater specialist man by the name of Johnny Moon was so professional by the way he took out my old tank and replaced with the new one, he cleaned every part of the surrounding areas before he placed the new water heater in on the metal tray and after hooking up everything and had the hot water back he explained everything to me and how to drain the water that I never knew it had to be drained once a year but he was very knowledgeable of every asspect of his job and the product, he was very polite and conducted himself very well. Thank you Johnny for a very good job well done and thank you Franz for sending him!! Very pleased customer! read less

I contacted them for a quote to replace a water heater build in 1999. Steve was courteous and patient.... read moreI contacted them for a quote to replace a water heater build in 1999. Steve was courteous and patient. He came out the next morning and called and texted us with the quote. I also got a quote from a different company- price was essentially the same, so we decided to give Better Water the job. It was completed in one morning. The entire interaction was done on the phone as I was out of town. I check the work after I got back and see it was a very clean and professional installation. I would definitely recommend Better Water Heaters and will use them again.Thank you Steve. read less

Had a problem with our tankless water heater but Kevin got the job done very clean and professional! We an... read moreHad a problem with our tankless water heater but Kevin got the job done very clean and professional! We an now enjoy hot water again in the shower! Yaaaay!!The pricing itself is fair in my opinion (might not be the cheapest compared to other companies) but despite that, I love the fact they are honest when it comes to charging their customers.There were some solutions that did not solve our water heater problem, but the company did not charge us for those failed attempts and just charge us on what they actually work on to fix the problem. read less

Quick and timely installation.

Steve arrived on time, price was the estimated price and the repair took the allotted time.

I'm very happy did a really good job and i would definitely recommend

Excellent. Steve of Better Water Heaters did a great job!

Frans immediately responded to my phone call early on a Monday and scheduled a technician to arrive within a couple... read moreFrans immediately responded to my phone call early on a Monday and scheduled a technician to arrive within a couple hours. Steve arrived on time, quickly assessed the situation, and put together a quote. Being in a somewhat desperate position, there was little opportunity to research the water heater brand (Bradford White) or the price (much higher than I expected). There were some unusual plumbing issues that added to the cost but I went ahead with it. They had the size I needed on the truck, and installed the unit within 2-3 hours. At this time, all is well. My concern is whether the BW heater will give out quickly, as I saw several comments along those lines when I researched after-the-fact. Just know that each company sells certain brands so you can know who to call if you prefer a particular brand.Also, I had some major issues with the sludge from the old heater getting blasted into my faucet and clogging completely. I am guessing this came from the pipes that were between the heater and the faucet, but I did not know that would happen and ended up having to replace my faucet. I wish I had called back as soon as I discovered this because it would have saved me a lot of time and aggravation figuring out what was going on. Frans knew right away when I finally called to ask him why I was having no water pressure on one faucet. I think they are a good, solid company that cares a lot about the quality of their work and treats customers with respect and professionalism. read less

Courteous and quick turnaround.

I made an appointment with "Better Water Heaters". Their technician (Kevin) came out, did think that the lack of flushing... read moreI made an appointment with "Better Water Heaters". Their technician (Kevin) came out, did think that the lack of flushing might be a problem and told me that usually there should be isolation valves which would allow for flushing the tank heater, but thought the unit could be repaired given that there wasn't any problems with the heater prior to the leak. Or I could pay $2400.00 for a new efficient tankless. I opted for the repair. They ordered the parts. The day the parts came in, Kevin was having his weekend. A different tech (John) came to replace the old water outlet and drain plug with new, add isolation valves and reconnect all pipes. John encountered a problem removing the pipe connected to the water inlet. I started to have déjà vu where the 1st company damaged things. John removed the old water inlet from the tank so that he could get better access, and avoid damaging the heater. I was worried that we might need another part, but fortunately he was able to get it separated. He connected everything together, and there were no leaks. As I watched him work, I was really impressed with his cautious approach, to avoid mistakes. John flushed the heater. The water looked dark in the orange bucket, I did not see much evidence of calcium build up. Better Water Heaters owner Frans has been very straight with me, and did his best to accommodate my schedule.I found the slogan on the truck to accurate "Fast, Friendly & Fair". read less

Awesome service and really nice. Definitely would recommend to anyone. Their work is quality stuff!

Highly recommended! The plumber, Steve, is very friendly, very knowledgeable and professional. He removed our old tank, installed a new... read moreHighly recommended! The plumber, Steve, is very friendly, very knowledgeable and professional. He removed our old tank, installed a new one and finished his work in an hour. We're very pleased with his work.Steve did an excellent job! Thanks Steve! read less

Definitely not! I called them for a pilot light off on my water heater. The technician Steve came in my... read moreDefinitely not! I called them for a pilot light off on my water heater. The technician Steve came in my absence for inspecting the heater. He disconnected the assembly and the gas hose without sealing it, and then he left. I returned home to a gas leak in my entire house. I called up PG&E and they sent emergency response ASAP who declared it a hazard and asked us to evacuate. When we called Steve back and had the PG&E guy speak to him (for understanding what he did), he rudely told him that he did nothing wrong and disconnected the line. We then called up the owner of the company and then described the entire situation. He was responsive and apologized for Steve's behavior. However, since Steve voided the warranty of the water heater, we were hoping that the owner would compensate us by offering us to at least repair the damage, but he didn't. -- Update: The following are the series of events that happened after I posted the review:- I reached out to another water heater person (Adrian) from Yelp (who was awesome). He came over and repaired a part which made it functional. He charged me a reasonable fee for labor.- Frans (from better water heaters) reached out to Adrian and reimbursed him the money that I paid Adrian. When I asked Adrian how Frans knew about me hiring Adrian, he mentioned that the water heater business is a close knit community. - Adrian reached out to me to give me back my money.- I called up Frans to thank him for this great gesture. Frans mentioned that he was sorry about this entire episode and he wanted to make it up to me. On that very day, my water heater went bad again and I told Frans about it. - Frans sent Kevin to my home immediately and he was able to diagnose the issue right away. Bottomline: I personally admired Frans' gesture and the fact that he cares deeply about his customers. I would definitely recommend Frans (and also Adrian) to all my friends. :)Changing the review to 5 stars, just because of Frans and his customer service. Keep it up! read less

Better Water Heaters made the water heater replacement within hours after we agreed to hire them. My tenant had... read moreBetter Water Heaters made the water heater replacement within hours after we agreed to hire them. My tenant had no complaints about the installer. Their pricing came in lower than their estimate. read less

Highly recommended! The plumber, Steve, is very friendly and professional. Most importantly, he is straight forward and honest so you... read moreHighly recommended! The plumber, Steve, is very friendly and professional. Most importantly, he is straight forward and honest so you won't have to worry about hidden and unnecessary cost. We are very pleased with his work and will highly recommend him to our neighbors, friends, and relatives. Make sure to request for Steve to work on your job when calling Better Water Heaters! read less

The technician, Johnny,was very knowledgeable,efficient and nice.
The installation went smoothly. I just feel that the overall price was higher than... read moreThe technician, Johnny,was very knowledgeable,efficient and nice.
The installation went smoothly. I just feel that the overall price was higher than I expected. I was aware of the cost prior to starting the job. I just needed to get the job done. read less

Steve arrived at 2:10 pm and was finished by 4:20 pm! Removing, replacing water heater, installed 2 vents... read moreSteve arrived at 2:10 pm and was finished by 4:20 pm! Removing, replacing water heater, installed 2 vents in the door and hauled the old one away.....great service and smart prices too!' I would sure refer this company to friends. read less

Thank you so much for your outstanding service and PR, Steve and Frans! I am highly recommending your business and... read moreThank you so much for your outstanding service and PR, Steve and Frans! I am highly recommending your business and will definitely use your services again in the future. Best of all, no more cold morning showers for me! at least for now... lol! read less

Well, it was a fairly charged job, workmanship was done in a timely and tidy style , I now correct... read moreWell, it was a fairly charged job, workmanship was done in a timely and tidy style , I now correct it to 5 stars. read less

Steve is a great guy. Did great work. Very personable.

Called Better Water Heaters to price check a tankless replacement that was quoted by another company. They offered to... read moreCalled Better Water Heaters to price check a tankless replacement that was quoted by another company. They offered to come out to evaluate prior to replacement/quote for free. Kevin found an issue that was overlooked by another company (actually an issue with our PG&E equipment, not our water heater). We were told by another company that our only option was replacement which we were prepared to do. After PG&E repaired our equipment, Kevin was able to recalibrate the gas flow to our tankless water heater which corrected the problem without needing replacement. Kevin and Better Water Heaters saved us approximately $2400! Highly recommend their services. They were knowledgeable, honest and very accommodating to our availability around our busy work schedule. Would absolutely recommend to anyone needing water heater services. read less

Woke up and found out no hot water ..... check water heater and water leaking out of the side ........ read moreWoke up and found out no hot water ..... check water heater and water leaking out of the side ..... checked "Yelp" for referrals. Looked at several and decided to call "Better Water Heaters" about 7:00 am, Fran's asked a few questions and determined the water heater was most likely would need to be replaced. Said they could be at the house between 1:00 - 3:00 and would take about 2hrs to replace. Johnny called about 1:00 and said that he was on the way and would be there in about :15 minutes, which he was. Johnny took a look at the water heater and asked a couple of additional questions and advised the Water Heater needed to be replaced, and that they had one in the Van. Johnny took plenty of care and removed the old water heater with out making a mess, and had the new one installed in about 90 minutes, checked and re-checked everything to make sure it was working and provided a couple of pointers for maintenance. Overall great same day service, professional, and decent price, which was about what i expected to pay. read less

Super nice, came out the same day, took care of everything so fast I was really impressed. Absolutely amazing!

These guys are UNBELIEVABLE! Over the weekend (of course) I discovered a very slow but persistent leak coming from the... read moreThese guys are UNBELIEVABLE! Over the weekend (of course) I discovered a very slow but persistent leak coming from the top of my 9 year old, 75 gallon water heater. My regular plumber (San Jose Plumbing) came to check it out and diagnosed a "pin hole" leak which required replacement. He is not installing residential water heaters anymore, but he highly recommended "Better Water Heaters" and gave me the number to call. So I called Frans and he gave me an estimate (pretty high I thought) over the phone and told me he could schedule replacement within 24 hours. I checked around and his bid was right in the ballpark. My water heater configuration is really complicated with a in-line tankless connected to the standard water heater and a re-circ pump on top of that. We called to have Johnny come over to look at the situation and he confirmed a fair price and scheduled installation the next day. They arrived precisely on time and they were done within the 4-hour time window they promised. EXCELLENT WORK! We have hot water again... and I have found a reliable, trustworthy, expert plumbing service. (not easy to come by... believe me). You won't be disappointed (just check out all the 4 star reviews). read less

The service was performed quickly and efficiently. I will definitely use them again.

The appointment was on time as promised within the 2-hr. window. The job was completed within the estimated time and... read moreThe appointment was on time as promised within the 2-hr. window. The job was completed within the estimated time and was explained clearly on what was needed. read less

The workman that came out was named Peter.

He was excellent, polite, efficient and carefull. Great guy

Great service; came on a Sunday for no extra charge.

Quick, polite, reasonable pricing, and good quality work. What else do you expect? 🙂

Frans is amazing. Give these guys your work. Great team when things are good and the best team... read moreFrans is amazing. Give these guys your work. Great team when things are good and the best team on earth when your crazy city inspector makes life difficult. Congrats, you found the best quality and decent prices. Go with this company. read less

The handsome owner Frans

-----------------------------------The first time I called Better Water Heaters, I knew immediately that this was the company I would select to... read more-----------------------------------The first time I called Better Water Heaters, I knew immediately that this was the company I would select to replace my problematic water heater.I talked to the owner on the phone, his name is Frans Cartwright, his voice is very professional, and honest. He directly and clearly answered my questions. He gave me the range of initial quotation. And he told me that when I'm ready, he will send his employee to come over to check my water heater, and he will give me a free estimation. "Free Estimation" came as a big suprise to me; those two simple words are scarcely used in lines of businesses. He also told me that he would beat any written quotations. By then, I knew that only a company who highly valued integrity and honesty could give customers these special treatments since they have enough confidence in being able to give their customers a reasonable and competitive price.The following day, Frans Cartwright sent Mike to come to my house. Mike checked my water heater, and gave me the final price. It ended up being within the initial price range that Frans gave to me previously. We agreed that my new water heater will have 10 years warranty and 2 years parts and labor.The rest is history. I am immensely happy with my new water heater and the excellent customer service provided to me.I would highly recommend Better Water Heaters to my relatives, friends, and to anyone.----------------------------------- read less

I have had great interactions with Better Water Heaters. Frans and his team are super responsive. Highly recommend.

I was given a show time of 1400-1600. Received a call at 1300 from the technician saying he would... read moreI was given a show time of 1400-1600. Received a call at 1300 from the technician saying he would be here in 15 minutes. VERY prompt service. He checked my old water heater and told me what I was sure of already and gave an estimate of the cost which included upgrade to the gas valve (replacing the original on from 1974). I would definitely recommend this company. read less

We had a new hot water heater installed along with a hot water recirculating pump. The work was done... read moreWe had a new hot water heater installed along with a hot water recirculating pump. The work was done very professionally and efficiently. The contractor, Steve, was wonderful to work with and provided excellent information regarding the project. We needed and electrical outlet installed as part of the project, and rather than a long extension cord recommended by another contractor, Steve installed a grounded outlet. read less