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What Our Clients Are Saying

Cliff L. Avatar
Cliff L.
1/28/2021 - HomeAdvisor

They were ontime and colpeted project in a timely fashion

David L. Avatar
David L.
10/19/2020 - HomeAdvisor

They were available on the day I needed them - a Sunday. The replacement water heater seems much better... read more

Barbara Z. Avatar
Barbara Z.
9/24/2020 - HomeAdvisor

I am very happy with this company

Denise H. Avatar
Denise H.
8/19/2020 - HomeAdvisor

They are great. They are courteous, show up when they say they will, have a choice of great products... read more

  • 5 star rating

    These guys were great. My water heater leaked out overnight and they were the only ones willing to come by... read more

    Jonathan J.
  • Prompt and experienced.

    Jay Q.
  • Better Water Heaters took my call on a Sunday and dispatched the technician to our house within 3 hours of... read more

    Jim T.
  • 5 star rating

    Stress free service. Very much knowledgeable of types and quality of water heaters. Also of code requirements for your city.... read more

    Valerie S.
  • They were ontime and colpeted project in a timely fashion

    Cliff L.
  • 5 star rating

    These guys are the real deal. I own a rental property in Mountain View, and my tenants contacted me on... read more

    Edward M.
  • 5 star rating

    Great communication, fast responses. The technician was very knowledgeable, resolved my issue entirely, and taught me some things about the... read more

    Shane B.
  • 5 star rating

    These guys were fantastic. Had some trouble with my tankless. They were able to come within 48 hours to diagnose... read more

    Sean O.
  • 5 star rating

    Have had nothing but good service these guys. Fortunately I do t have to see them often because that would... read more

    Ed G.
  • I am happy with the workmanship. They were prompt in responding back with a quote, via text and email.

    read more

    Shyam K.
  • Great work by Better Water Heaters. The owner Fran's is a great guy to work with and John, who installed... read more

    Joe Watson
  • They were available on the day I needed them - a Sunday. The replacement water heater seems much better... read more

    David L.
  • 5 star rating

    Water heater broke down on Tuesday morning 10/13/20, called for a tech visit to determine problem @ noon, and Franz... read more

    Frederic S.
  • 4 star rating

    Company responded quickly and did follow through with returning the charged fee, which I didn't even ask for. While... read more

    Ethan Q.
  • I am very happy with this company

    Barbara Z.
  • Quick response. Experience. Overall good job. Just a little pricey.

    Frances T.
  • 5 star rating

    They did a good job. We wanted to install a Heat Pump Water Heater, which runs on electricity (instead of... read more

    Jenny G.
  • They are great. They are courteous, show up when they say they will, have a choice of great products... read more

    Denise H.
  • Work quality was reduced because one of the welds failed soon after the technician left, necessitating a call back for... read more

    Ray M.
  • 5 star rating

    Called them yesterday on a Sunday. Rodney answered. Like most of us DIY think we know it all.:-) told him... read more

    Toyo M.
  • 5 star rating

    Exceptional. This is the one word I would use to summarize the experience with Better Water Heaters. This... read more

    David S.
  • 5 star rating

    Kevin showed up on time, assessed the issue right away, provided several options, and installed new water heater quickly. ... read more

    Kevin F.
  • 5 star rating

    Updated Review:Better Water Heaters sent a technician who identified my problem with the water heater was due to debris/spider web... read more

    Jeff L.
  • 5 star rating

    After exchanging messages and quotes via Yelp with four or five other water heater companies, I selected Better Water Heaters... read more

    John A.
  • 5 star rating

    Better Water Heaters did a great job. I needed an old malfunctioning tankless unit replaced with a modern one. Peter... read more

    Max K.
  • 5 star rating

    If I could give more than 5 stars, I would! We called them yesterday (4th of July) around 6:00pm. And... read more

    Zuleyha S.
  • great response time, very reasonable price, professional services.

    Kevin L.
  • The Job was scheduled in a few days. Steve was very informative when we 1st meet for the free estimate.... read more

    John L.
  • Timely service, careful installation good to deal with.

    Peter T.
  • 5 star rating

    I called multiple places for water heater quotes. In the end, there were much higher quotes and some lower quotes.... read more

    Db H.
  • Came next day on time... called to let me know he was on his way. Courteous, professional and thorough. I... read more

    Carol Z.
  • Peter was awesome. The work was completed professionally and in a timely manner. Would recommend them for plumbing need.

    Venkat K.
  • Very professional, courteous. Would use them again.

    Maureen F.
  • 5 star rating

    Great company all-around! Noticed a leak in our water heater yesterday so we called Better Water Heaters and one... read more

    Nathan Z.
  • 5 star rating

    I have a recirculating pump that was need to replaced and called several places to fix it. Steve gave me... read more

    Huy N.
  • .

    Mark M.
  • The installer asked if he could do any other plumbing related repairs, fixes and recommendations throughout the house, since he... read more

    Toni C.
  • Great guys that know their stuff about plumbing and hot water heaters. They trouble shot any issues and finished quickly.... read more

    Kent K.
  • Fran the owner was super knowledgeable and helpful explained the pros and cons. Brian the tech was on time,... read more

    Gia C.
  • Very professional and courteous

    Ragu R.
  • Amazing eggs and pancakes!

    David Smith
  • The employees of this company know a lot about tankless water heaters, which is not true for all water heater... read more

    Martin Omander
  • The owner was an amazing help. I highly recommend their service.

    Craig Santos
  • They are quick to respond and get the job done in a very timely manner with good quality

    Bo C.
  • They were very quick to respond to my need for an estimate. They came out the next day & they... read more

    Michael G.
  • Our Service professional was very helpful as he helped us pick a new Tankless water heater to replace our old... read more

    Cj R.
  • Asked for quote to fix pilot light that wasn't working around 1am in the morning. The responded first thing... read more

    Andrew C.
  • 5 star rating

    We called this company at 6am on Saturday and Frans answered the call. I explained that we had been without... read more

    M G.
  • 5 star rating

    Our water heater (installed 2009) was kaput. Bad "flex capacitor" as I like to call it, or more properly called... read more

    Pamela B.
  • Fast service, prompt reply to information asked.

    Kathryn M.
  • 5 star rating

    Discovered my tankless water heater was leaking and called Better Water Heaters to take a look. Kevin came out quickly... read more

    Floyd G.
  • 5 star rating

    Really have to give Better Water Heaters a 5 star review. From beginning to end, Frans was amazing... read more

    Geri F.
  • 5 star rating

    I bought my current home in 2006 and within 4 years, my hot water heater blew and a leak flooded... read more

    Toy L.
  • 5 star rating

    When our water heater had a problem early in the morning I called Better Water Heaters in San Jose. Even... read more

    David K.
  • 5 star rating

    Upgraded to a tankless heater. The response was immediate and clear. Peter did an excellent job and left the heater... read more

    Joe S.
  • 5 star rating

    Better Water Heaters was absolutely fantastic both with issuing quotation and scheduling the appointment.I initially had some concerns and BWH... read more

    Kevan S.
  • service technician is friendly and professional.

    Russell Y.
  • They were price competitive, but they were also the only ones who actually came out personally to see what... read more

    Craig P.
  • Rodney & Steve were both friendly, knowledgeable, professional and had great customer service.

    Michael F.
  • 5 star rating

    Better Water Heaters was absolutely fantastic and super-responsive. My pilot light would not stay lit on my water heater,... read more

    Keith W.
  • Did not get a chance to price compare. They very very responsive and estimated quote over the phone match... read more

    Mi M.
  • 5 star rating

    We needed a new water heater. I got a quote from better water heaters and another company. They were less... read more

    Gina D.
  • Very courteous and professional.

    Andrew C.
  • 5 star rating

    Very good service. Call the office for a appointment at next day,help me repair the water heater immediately. Reasonable price.

    Weiwei P.
  • Very courteous and professional service tech.

    Jerry R.
  • 5 star rating

    Had a great positive experience with Frans and Steve. Steve showed up and serviced our tankless water heater. He was... read more

    Michael K.
  • 5 star rating

    The employees of this company know a lot about tankless water heaters, which is not true for all water heater... read more

    Martin O.
  • They were early, price was much less than I had expected, and they were able to send someone out the... read more

    Susan P.
  • It was good!

    Susan P.
  • I am very impressed by the service they provided.
    - they reached out to us in less than 5 minutes after...
    read more

    Kostyantyn M.
  • 5 star rating

    The first call with the owner was very helpful in answering my questions for tankless vs tanked heater choice. The... read more

    Parviz R.
  • 5 star rating

    Frans C was very helpful and took the time to answer any and old questions I had. I would highly... read more

    Roxanne G.
  • Judy M.
  • 5 star rating

    Had this team help my family with a rather complicated tank to tankless conversion & they did not disappoint! From... read more

    Shahin S.
  • 5 star rating

    I've had issue with my hydraulic water heater before, though it's not what BWH specialize in, they were very supportive... read more

    Eugene K.
  • Get estimates.

    Jean G.
  • Very pleased with their service and response time

    Adrianus R.
  • Quick and painless installation of new water heater.

    Katherine L.
  • 5 star rating

    Quick response and Danny isolated the problem of my water heater, it's gas control valve. Lucky the water heater... read more

    Edsel D.
  • 5 star rating

    Johnny is fantastic. He was on time, responsive, and knowledgeable. He replaced the broken water heater and fixed the exhausted... read more

    Grace S.
  • Prompt , reasonable service.

    Danny L.
  • Response was quick and courteous. Steve was friendly and professional, very communicative and efficient.

    Mark P.
  • Very fast, efficient service, with no hard-sell.

    Sha A.
  • 5 star rating

    We had a tankless water heater replaced in June, and just had the Campbell city building permit inspection last week... read more

    Amy S.
  • My old water heater failed and started to leak. A technician came out within two hours, helped to drain the... read more

    George L.
  • 5 star rating

    Rodney, Kevin and Daniel did an excellent job handling my difficult situation: 2 leaking water heaters in my weirdly plumbed... read more

    Jonee D.
  • 5 star rating

    This company and all the employees I worked with were so knowledgable, efficient, kind and helpful. They were amazing... read more

    Frankie B.
  • Excellent and knowledgeable.

    Kenneth W.
  • 5 star rating

    Steve was very professional and gave us all the pros and cons to the tankless water heater, which is what... read more

    Ruby D.
  • Kevin removed the old water heater and installed the new tankless water heater, he arrived early and did a nice... read more

    Stan W.
  • They replaced a 75 gallon water heater. Did a great job. Did not have a call out charge for quoting,... read more

    Nilesh P.
  • 5 star rating

    My water heater got broken recently and I called Better Water Heaters. Steve from Better Water Heaters came in 2... read more

    Kyong Ho L.
  • Needed to replace coupler on water heater. This was a contained unit so it was recommended to have a professional... read more

    Tome B.
  • Kevin was very personable and knowledgeable. He answered all our questions. He was very organized and completed the installation in... read more

    James S.
  • 5 star rating

    Excellent service. Was in a real pickle and Frans answered the phone at 10pm and said he could have... read more

    Kathy D.
  • 5 star rating

    Called around to several water heater places as our tank was leaking at a fast rate. Better Water Heaters was... read more

    Lynn P.
  • 5 star rating

    Absolutely, positively recommend this company! Friendly, helpful, excellent customer service. They represent the standard that all businesses in... read more

    Wilson C.
  • 5 star rating

    Great customer service, fast, and efficient.

    Miguel R.
  • 5 star rating

    Better Water Heaters has come through for us twice in the past 6 months. Our rental property's water heater started... read more

    Melissa J.
  • 5 star rating

    After couple days of cold shower, we finally had the PG&E service appointment this morning. The technician concluded that the... read more

    Ken C.
  • 5 star rating

    Frans is the best!! he is very responsive and take care of his customers like a family members. Kevin who... read more

    Rene R.
  • 5 star rating

    Our water heater broke a couple of days ago and it was under warranty. After we got the refund number,... read more

    Tony S.
  • 5 star rating

    I called last Saturday around 11:30pm expecting the answering machine and was quite surprised to hear a real voice. ... read more

    Albert A.
  • 5 star rating

    Excellent service. We had no hot water. ON Saturday morning I called at 6AM, scheduled service, and their Tech... read more

    Lee O.
  • 5 star rating

    Great, fast service and honest. Our water heater went out over the weekend and we called and got several... read more

    Craig T.
  • 5 star rating

    I'm very happy and pleased with the quality of service and excellent work done by Kevin! Very affordable and work... read more

    Fred F.
  • 5 star rating

    Steve is very friendly and knowledgable, got a replacement done within 1 hour, nice service! -- Highly recommend.

    Zhi Q.
  • 5 star rating

    Better Water Heaters is very responsive and arrive on time. They are knowledgeable and the workmanship is excellent. ... read more

    Roger N.
  • 5 star rating

    We replaced our traditional water heater with a tankless, which we were a little apprehensive about. We set an appointment... read more

    Brett B.
  • 5 star rating

    My water heater went out on a Saturday and the team at Better Water Heaters went out of their way... read more

    Lorraine B.
  • 5 star rating

    Steve came to our house for a regular maintenance of our tankless water heater. He was friendly and professional. The... read more

    Chong L.
  • 5 star rating

    Better Water Heaters was very responsive and was able to get me scheduled on their calendar in under 24 hours.... read more

    Senthil S.
  • 5 star rating

    My experience with this company is definitely worth 5 stars. Frans and his technician, Steve, were helpful, professional and efficient.... read more

    Sapna N.
  • 5 star rating

    My water heater was leaking so I called Better Water Heater. Extremely professional, fast response to my call, and arrived... read more

    Ramin F.
  • 5 star rating

    Peter came on time, worked quickly and got my tank heater replaced with a tankless one in less than three... read more

    Jinghao Y.
  • 5 star rating

    This is a good company, I called and the gentlemen scheduled Johnny to my home to check the water heater... read more

    Mike P.
  • 5 star rating

    Called them for a water heater estimate and got one on the phone. The water heater was installed two days... read more

    John M.
  • 5 star rating

    This is our second time doing business with Better Water Heaters, and with Steve. Our water heater started leaking this... read more

    John H.
  • 5 star rating

    Kevin came to my house within 1 hour of my phone call. He quickly spot the problem of my water... read more

    Michael L.
  • on-time delivery and execution,nnnnn

    Ali B.
  • They were quick to respond, quick to arrive and very pleasant to deal with. Steve, who is the guy... read more

    Dan D.
  • very pleasant, answered my silly questions nicely was quick and explained what he was doing

    June C.
  • 5 star rating

    Steve is awesome, prompt service in short notice , replaced water heater in 3 hours .

    Chandar N.
  • Steve came during the appointment time window, diagnosed the problem and was quickly able to solve it

    Sridhar A.
  • Real pro and great service

    Dan T.
  • Speedy delivery of a unit they had to factory order

    Mark D.
  • 5 star rating

    Reasonably priced, on time, honest, and efficient. Mark came right on time, explained what he needed to do, and got... read more

    Nikki D.
  • Mike was friendly. He explained the system well. He answered all my questions. He kept the work area clean all... read more

    Jim V.
  • I usually do these repairs myself but as I get older I'm not as interested. I had no idea what... read more

    Paul G.
  • After receiving call from Better Water Heaters, I received a call from another plumber..when I told him that we had... read more

    Ken M.
  • 5 star rating

    Peter did a great job replacing my old leaking unit. He was patient and through. He had... read more

    nelson s.
  • 5 star rating

    I need to replace the water heater for my new home. I called "Better Water Heaters" and Peter came my... read more

    Hoseop J.
  • 5 star rating

    My tank-less water heater was leaking and Better Water Heaters came to the rescue!!!Better Water Heater processed the warranty claim... read more

    Richie C.
  • helpful, on time, efficient, fixed the problem

    Diann P.
  • 5 star rating

    I had a very good experience with Better Water Heaters. I called a few places and either they didn't return... read more

    S. B.
  • 5 star rating

    I had the best experience with Better Water Heaters. My old standard water heater had given out and I... read more

    Christie K.
  • 5 star rating

    This company is awesome! We discovered a leak in our water heater and contacted them at 3:30pm ... we had... read more

    Jennifer W.
  • Quality work, on time.

    Gil S.
  • The technician was very helpful. The company maintained all scheduled activities.

    Nisar A.
  • 5 star rating

    Purchased my water heater from BWH about 7 years ago. We lost hot water and I checked to find... read more

    G K.
  • 4 star rating

    Price is significantly higher than another quote. Good thing is Kevin replaced the heater right away. Hopefully the good work... read more

    Pi L.
  • 5 star rating

    Prompt service I had hot water by noon the same day that I called to request an appointment

    Brenda G.
  • 5 star rating

    Steve come on from Better Water Heaters on a saturday and was able to replace my 75 gallon tank... read more

    Blanca T.
  • 5 star rating

    Our 20 year old water heater started leaking late evening yesterday. We called Better Water Heaters and asked them to... read more

    Gulshan E.
  • Came by to repair the nipple on my water heater.Price was fair, service was professional, well done and quick.Overall great experience.

    Farid Zakaria
  • Great service overall. Timely, efficient, customer service oriented.

    Ann K.
  • 5 star rating

    After 23 years, our water heater failed. The leaking water extinguished the pilot light. We called Better Water Heaters... read more

    Sandy B.
  • 4 star rating

    Great service and prompt responses. We did replacement of a 40 gallon tank and two hours that's all it took.

    Bob W.
  • professional, knowledgeable, quick.

    John H.
  • professional friendly and on time

    Joann D.
  • 5 star rating

    I called better water heaters and the next day they were here replacing my 23 year old water heater and... read more

    Chris H.
  • Great service provided by Steve!! On-time appointment and inform the customer the exact time for arrival. Definitely recommend... read more

    Dung D.
  • Fred V.
  • 5 star rating

    I needed maintenance done on my tankless Noritz water heater. Frans sent out Peter to my house the day after... read more

    gary r.
  • Be prepared to spend some extra money if your water heater is in the basement, but the final price was... read more

    Genna D.
  • 5 star rating

    I contacted them for water heater inspection. They did a great job and provide lots of information on water heater... read more

    Jenny Y.
  • 5 star rating

    Prompt excellent service by friendly professionals! We have hardwood floors in our kitchen where our water heater began leaking in... read more

    Kerstin C.
  • 5 star rating

    Very happy after calling several plumbers and water heating companies to give me quote. My 50 gallon hydronic system is... read more

    Robin L.
  • 5 star rating

    Mike is the best. Prompt arrival. Installed new heater, because mine was leaking.He knows his job. Professional, experienced. Price was... read more

    jim j.
  • 5 star rating

    Proffesional, fair and courteous! I had a problem with my tankless water heater which would stop working intermittenlty. Johny came... read more

    Gil S.
  • The owner should be nicer when he talks to the customer on the phone. The employee is very nice.

    Dennis L.
  • 5 star rating

    responded quickly to my call, came out when they said they would. Kevin installed water heater in less than... read more

    Donna A.
  • Better water heaters called me write away with a quote on a sunday and came out within 4 hours. ... read more

    Cindy C.
  • Communicative and prompt.

    Ian M.
  • 5 star rating

    The service given by their water heater specialist man by the name of Johnny Moon was so professional by the... read more

    Rae T.
  • Glen I.
  • 5 star rating

    I contacted them for a quote to replace a water heater build in 1999. Steve was courteous and patient.... read more

    Peter W.
  • 5 star rating

    Had a problem with our tankless water heater but Kevin got the job done very clean and professional! We an... read more

    Lavin H.
  • Quick and timely installation.

    Dennis S.
  • Steve arrived on time, price was the estimated price and the repair took the allotted time.

    Ronald H.
  • I'm very happy did a really good job and i would definitely recommend

    Ed H.
  • Excellent. Steve of Better Water Heaters did a great job!

    Dan M.
  • 4 star rating

    Frans immediately responded to my phone call early on a Monday and scheduled a technician to arrive within a couple... read more

    Colleen Y.
  • Courteous and quick turnaround.

    Gina N.
  • 5 star rating

    I made an appointment with "Better Water Heaters". Their technician (Kevin) came out, did think that the lack of flushing... read more

    Eric T.
  • 5 star rating

    Awesome service and really nice. Definitely would recommend to anyone. Their work is quality stuff!

    Jacob A.
  • 5 star rating

    Highly recommended! The plumber, Steve, is very friendly, very knowledgeable and professional. He removed our old tank, installed a new... read more

    Ianne B.
  • 5 star rating

    Definitely not! I called them for a pilot light off on my water heater. The technician Steve came in my... read more

    Rahul P.
  • Better Water Heaters made the water heater replacement within hours after we agreed to hire them. My tenant had... read more

    Neil B.
  • 5 star rating

    Highly recommended! The plumber, Steve, is very friendly and professional. Most importantly, he is straight forward and honest so you... read more

    Sri S.
  • The technician, Johnny,was very knowledgeable,efficient and nice.
    The installation went smoothly. I just feel that the overall price was higher than...
    read more

    Linda G.
  • Steve arrived at 2:10 pm and was finished by 4:20 pm! Removing, replacing water heater, installed 2 vents... read more

    Richard K.
  • 5 star rating

    Thank you so much for your outstanding service and PR, Steve and Frans! I am highly recommending your business and... read more

    Ma D.
  • 5 star rating

    Well, it was a fairly charged job, workmanship was done in a timely and tidy style , I now correct... read more

    Yao L.
  • Steve is a great guy. Did great work. Very personable.

    Chester C.
  • 5 star rating

    Called Better Water Heaters to price check a tankless replacement that was quoted by another company. They offered to... read more

    Chris H.
  • 5 star rating

    Woke up and found out no hot water ..... check water heater and water leaking out of the side ........ read more

    Rod B.
  • Super nice, came out the same day, took care of everything so fast I was really impressed. Absolutely amazing!

    Johnny B.
  • 5 star rating

    These guys are UNBELIEVABLE! Over the weekend (of course) I discovered a very slow but persistent leak coming from the... read more

    R Henry R.
  • The service was performed quickly and efficiently. I will definitely use them again.

    Paul K.
  • The appointment was on time as promised within the 2-hr. window. The job was completed within the estimated time and... read more

    Eric M.
  • The workman that came out was named Peter.

    He was excellent, polite, efficient and carefull. Great guy

    Paul M.
  • Great service; came on a Sunday for no extra charge.

    Bill A.
  • Quick, polite, reasonable pricing, and good quality work. What else do you expect? 🙂

  • Frans is amazing. Give these guys your work. Great team when things are good and the best team... read more

    Mike Graglia
  • The handsome owner Frans

    Brandon Mortel
  • -----------------------------------The first time I called Better Water Heaters, I knew immediately that this was the company I would select to... read more

    Tien Nguyen
  • I have had great interactions with Better Water Heaters. Frans and his team are super responsive. Highly recommend.

    Alisa Swartz
  • I was given a show time of 1400-1600. Received a call at 1300 from the technician saying he would... read more

    Warren F.
  • We had a new hot water heater installed along with a hot water recirculating pump. The work was done... read more

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